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The Challenge of Growth

Interview  -  Paul Romer

Noted economist Paul Romer, proponent of the New Growth Theory, assesses the role of the public sector in sustaining growth in Singapore and the wider Asian region.

Developing Our Approach to Public Engagement

Article  -  Lena Leong

Clear goals, thoughtful processes and mutual trust are key to constructive engagement with the public.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

The Changing Face of Government

Roundtable  -  Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab

The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Designing Urban Journeys

Article  -  Yam Ah Mee

Social inclusion, a shift in mindset and a holistic strategy are the necessary ingredients in improving Singapore's land transport system.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Reinventing Singapore's Electronic Public Services

Article  -  Karen Wong

Building on its acclaimed online public services, Singapore is developing the next generation of truly interactive government technologies.

Interview with Asit K. Biswas: Singapore as a Global Water Knowledge Hub

Interview  -  Shelia Ng

One of the world's leading authorities on water, Professor Asit K. Biswas is also the President of the Third World Centre for Water Management in Mexico. Speaking to Ethos, he argues that Singapore has the know-how and track record to position itself as the water hub of the world.