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The Challenge of Growth

Interview  -  Paul Romer

Noted economist Paul Romer, proponent of the New Growth Theory, assesses the role of the public sector in sustaining growth in Singapore and the wider Asian region.

Open Government and Public Crowdsourcing in Practice

Article  -  Jairus Yip

Government efforts to engage citizens in collaborative public initiatives are still in their early stages, but there have been some successes.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Using Data to Create Better Government

Opinion  -  Diaan-Yi Lin, Vidhya Ganesan

​Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.

The Nature of Public Trust in Government: Interview with Paul C. Light

Interview  -  Paul C. Light

A veteran scholar explores the nature of public trust in government and its impact on public policy and service delivery.

Gearing the Public Service for SG100

Article  -  Peter Ong

Singapore’s Head of Civil Service charts new directions for the public sector as the nation looks forward to its next decades of growth.

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.