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Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Using Data to Create Better Government

Opinion  -  Diaan-Yi Lin, Vidhya Ganesan

​Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.

Embracing Complexity in Healthcare

Opinion  -  Aaron Maniam, Clive Tan

In a complex environment where centralised planning has limited effectiveness, simple rules may allow the system to evolve organically towards shared goals.

Governance in an Age of Uncertainty

Opinion  -  Terence Poon

How should public policymaking and service delivery adapt to an era of greater uncertainty and complexity?

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.