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Serving Beyond the Predictable

Article  -  Jocelyne Bourgon

The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.

Ethics in Public Administration: Are We Teaching What Can’t be Taught?

Opinion  -  Celia Lee

CSC researcher Celia Lee makes a case for the systematic cultivation of ethical thinking and moral development in public administration.

Transformative Investments: Remaking American Cities for a New Century

Article  -  Julie Wagner, Bruce Katz

“Transformative investments” is a class of urban interventions that is making an impact on markets, people, city landscapes and urban possibilities.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Public Governance: Challenges in a Changing Landscape

Article  -  Peter Ong

Policymaking should involve public perspectives and citizen efforts while staying focused on the long term, argues Singapore's Head of Civil Service.

Modernising Public Sector Management: Recent Reforms in Western Australia

Article  -  Chris Stansbury, Alan Barrett

Legislative changes pave the way for greater public sector accountability, flexibility and collaboration.

Leadership at a Time of Crisis

Article  -  Peter Shergold

Five key qualities are demanded of civil servants at a time of crisis, argues Professor Peter Shergold, a distinguished public service veteran and Senior Visiting Fellow at the Civil Service College.

Reviewing Whole-of-Government Collaboration in the Singapore Public Service

Article  -  Kharina Zainal

Findings from a 2010 survey offer ways to improve collaboration among government agencies.