Reinventing Singapore's Electronic Public Services
Article - Karen Wong
Building on its acclaimed online public services, Singapore is developing the next generation of truly interactive government technologies.
Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower
Article - Penny Han
A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.
Open Government and Public Crowdsourcing in Practice
Article - Jairus Yip
Government efforts to engage citizens in collaborative public initiatives are still in their early stages, but there have been some successes.
Redesigning the Service Experience
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
The Twin Pillars of Estate Rejuvenation
Article - Tay Kim Poh
To renew public housing estates in Singapore, upgrading and redevelopment are key strategies in revitalising and remaking the older estates.
Public Trust in Government Institutions
Opinion - Stephen Sedgwick
Australia's former Public Service Commissioner offers insights on maintaining the people's trust in the public sector
What Does It Mean to Optimise Public Service Delivery?
Opinion - John Lim, Lee Chong Hock
Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.
The First New Synthesis Laboratory for Master Practitioners
Article - Jocelyne Bourgon
A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.
New Strategic Capabilities and Partnership Paradigms for Singapore’s Social Sector
Article - Cheryl Wu
Singapore's social compact can no longer rest on Government alone; cross-sector partnerships may better address increasingly complex social needs.
Public Sector Transformation — Six Small Ways to Make a Big Impact
Opinion - Andrew Tan
The Singapore Public Service can ready itself for a more challenging environment with more thoughtful communication, collaboration and creative use of resources.