Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Article - Rosina Howe-Teo
Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.
Roundtable - Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab
The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.
Interview - Ng Hock Keong
Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.
Article - Penny Han
A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.
Article - Ng Chee Khern
To stay strategic in outlook and nimble in execution, the Singapore Armed Forces restructured its chain of command. Should the rest of the public sector follow suit?
Article - Kharina Zainal
Findings from a 2010 survey offer ways to improve collaboration among government agencies.
Opinion - Celia Lee
CSC researcher Celia Lee makes a case for the systematic cultivation of ethical thinking and moral development in public administration.
Article - Jocelyne Bourgon
After thirty years of reform and experimentation, it is now time to outline a new, integrated model of public administration more relevant to the complex challenges of today, argues Jocelyn Bourgon, President Emeritus of the Canada School of Public Service.