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Reinventing Singapore's Electronic Public Services

Article  -  Karen Wong

Building on its acclaimed online public services, Singapore is developing the next generation of truly interactive government technologies.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Open Government and Public Crowdsourcing in Practice

Article  -  Jairus Yip

Government efforts to engage citizens in collaborative public initiatives are still in their early stages, but there have been some successes.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

The Twin Pillars of Estate Rejuvenation

Article  -  Tay Kim Poh

To renew public housing estates in Singapore, upgrading and redevelopment are key strategies in revitalising and remaking the older estates.

Public Trust in Government Institutions

Opinion  -  Stephen Sedgwick

Australia's former Public Service Commissioner offers insights on maintaining the people's trust in the public sector

What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.

The First New Synthesis Laboratory for Master Practitioners

Article  -  Jocelyne Bourgon

A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.

Putting the Public Back in Public Service

Roundtable  -  Shazainah Shariffuddin, Aung Naing Oo, Christine Hoebes

In this edition of the ETHOS Roundtable, participants of the 9th Leaders in Governance Programme discuss the challenges of technology, public trust, and the need to nurture strong ties between government and citizens.