Ten Tips: How to Create a Next Generation Public Service Super-Portal
Article - Rosina Howe-Teo
Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.
Reclaiming Public Administration
Article - Jocelyne Bourgon
After thirty years of reform and experimentation, it is now time to outline a new, integrated model of public administration more relevant to the complex challenges of today, argues Jocelyn Bourgon, President Emeritus of the Canada School of Public Service.
Leveraging Networks for Public Service Delivery
Article - Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai
Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?
Redesigning the Service Experience
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Serving Beyond the Predictable
Article - Jocelyne Bourgon
The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.
Modernising Public Sector Management: Recent Reforms in Western Australia
Article - Chris Stansbury, Alan Barrett
Legislative changes pave the way for greater public sector accountability, flexibility and collaboration.
Networked Governance: Why It Is Different and How It Can Work
Article - John Lim
John Lim outlines strategies and implications for policymakers seeking to build and leverage the full power of collaborative networks.
Wanted — An Ambitious Vision for Singapore’s Public Transport
Article - Paul Barter
In order for public transport in Singapore to compete with the lure of private cars, a radical overhaul in regulation and organisation may be necessary.
Leadership at a Time of Crisis
Article - Peter Shergold
Five key qualities are demanded of civil servants at a time of crisis, argues Professor Peter Shergold, a distinguished public service veteran and Senior Visiting Fellow at the Civil Service College.
That Elixir Called Productivity: Ten Implications for Singapore
Article - Jesus Felipe
What can the public sector do to ensure broad and inclusive growth?
