Showing page 1 of 24 results

Modernising Public Sector Management: Recent Reforms in Western Australia

Article  -  Chris Stansbury, Alan Barrett

Legislative changes pave the way for greater public sector accountability, flexibility and collaboration.

Leadership at a Time of Crisis

Article  -  Peter Shergold

Five key qualities are demanded of civil servants at a time of crisis, argues Professor Peter Shergold, a distinguished public service veteran and Senior Visiting Fellow at the Civil Service College.

Strategic in Outlook, Nimble in Execution: Strengthening the Centre in Government

Article  -  Ng Chee Khern

To stay strategic in outlook and nimble in execution, the Singapore Armed Forces restructured its chain of command. Should the rest of the public sector follow suit?

Networked Governance: Why It Is Different and How It Can Work

Article  -  John Lim

John Lim outlines strategies and implications for policymakers seeking to build and leverage the full power of collaborative networks.

Developing Our Approach to Public Engagement

Article  -  Lena Leong

Clear goals, thoughtful processes and mutual trust are key to constructive engagement with the public.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Designing Urban Journeys

Article  -  Yam Ah Mee

Social inclusion, a shift in mindset and a holistic strategy are the necessary ingredients in improving Singapore's land transport system.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Reinventing Singapore's Electronic Public Services

Article  -  Karen Wong

Building on its acclaimed online public services, Singapore is developing the next generation of truly interactive government technologies.

Government 2.0: Pursuing National Productivity through Collaborative Networking

Article  -  Chan Lai Fung

A new model of connectedness and collaboration in Government could transform the creation and delivery of public value.