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Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Strategic in Outlook, Nimble in Execution: Strengthening the Centre in Government

Article  -  Ng Chee Khern

To stay strategic in outlook and nimble in execution, the Singapore Armed Forces restructured its chain of command. Should the rest of the public sector follow suit?

Reviewing Whole-of-Government Collaboration in the Singapore Public Service

Article  -  Kharina Zainal

Findings from a 2010 survey offer ways to improve collaboration among government agencies.

Reclaiming Public Administration

Article  -  Jocelyne Bourgon

After thirty years of reform and experimentation, it is now time to outline a new, integrated model of public administration more relevant to the complex challenges of today, argues Jocelyn Bourgon, President Emeritus of the Canada School of Public Service.

Networked Governance: Why It Is Different and How It Can Work

Article  -  John Lim

John Lim outlines strategies and implications for policymakers seeking to build and leverage the full power of collaborative networks.

Serving Beyond the Predictable

Article  -  Jocelyne Bourgon

The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.

Waste Management and Economic Growth

Article  -  Lee Yuen Hee

Cities as the engines of economic growth are also the highest producers of waste and pollution. Find out how economic development does not have to mean more waste generated.

Leveraging Networks for Public Service Delivery

Article  -  Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai

Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?