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Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Planning and Innovation for City Success

Interview  -  Alan Altshuler

In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.

Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

Interview with Asit K. Biswas: Singapore as a Global Water Knowledge Hub

Interview  -  Shelia Ng

One of the world's leading authorities on water, Professor Asit K. Biswas is also the President of the Third World Centre for Water Management in Mexico. Speaking to Ethos, he argues that Singapore has the know-how and track record to position itself as the water hub of the world.