The Role of Public Communications and Engagement in a Pandemic
Article - Heather Humphries
Clear messaging, credible information, timely updates and meaningful collaboration can increase public trust in a government’s ability to manage a crisis, and promote social responsibility and resilience.
SG50: What The Public Service Learnt
Article - Yee Lai Fong
The successful year-long celebrations strengthened the Public Service’s capacity to engage with its partners in new, collaborative ways that bode well for the future.
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Communicating to Our Pioneer Generation
Article - Lai Szu Hao
The launch of the Pioneer Generation Package demonstrated new ways to understand, inform, engage and serve Singaporeans on the ground.
Engaging with Stakeholders for Better Public Transport Outcomes
Article - Heng Ju-Li
Taking on a new advisory role, the Public Transport Council finds keeping an open mind and engaging diverse views makes for more balanced and useful recommendations.
Intentional Public Engagement: The Next Phase of Government-Citizen Relations
Article - Yeoh Chee Yan
Public engagement in Singapore should become more purposeful, meaningful and integrated across traditional institutional and sectoral boundaries.
Redefining Engagement: Lessons for the Public Service from Our Singapore Conversation
Article - Yee Lai Fong, Melissa Khoo
Through collective learning-by-doing and investment in strong relationships, Our Singapore Conversation has pioneered new possibilities for public engagement and governance.
Engaging Citizens in the Digital Age
Article - Cindy Tan
As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.
To Listen, Labour and Lead: Building a Better Singapore Together
Article - Lee Hsien Loong
Addressing public sector leaders, Singapore’s Prime Minister calls for greater diversity in the Civil Service, and a change in the Government’s approach to policymaking.
Survey of Fairness Perceptions in Singapore Public Policy
Article - Sharon Tham, Do Hoang Van Khanh
A survey finds that the perceived fairness of public policies in Singapore varies according to the socioeconomic groups affected
The First New Synthesis Laboratory for Master Practitioners
Article - Jocelyne Bourgon
A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.
