Nudges: Why, How and What Next?
Article - Kok Ping Soon
What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.
MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Commissioning Public Value: The Role of Civil Servants
Article - Peter Shergold
Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.
Editorial Issue 17
Editorial - Sharon Tham
Behavioural Insights (BI) have had a positive impact on policy making and the delivery of public services.
Successful Governance: A Conversation
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Gearing the Public Service for SG100
Article - Peter Ong
Singapore’s Head of Civil Service charts new directions for the public sector as the nation looks forward to its next decades of growth.
Governance Through Adaptive Urban Platforms: The INSINC Experiment
Article - Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong
Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.
