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Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

CPFB's iCare Advantage

Interview  -  Lim Boon Chye, Stephanie Ng

Two senior managers from the Central Provident Fund Board discuss the strategic benefits of the agency’s iCARE customer information system.

Commissioning Public Value: The Role of Civil Servants

Article  -  Peter Shergold

Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.

Rethinking Public Service Delivery for the 21st Century

Opinion  -  Janine O'Flynn

It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?

MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

Nudges: Why, How and What Next?

Article  -  Kok Ping Soon

What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.

Governance Through Adaptive Urban Platforms: The INSINC Experiment

Article  -  Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong

Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.

Redefining Engagement: Lessons for the Public Service from Our Singapore Conversation

Article  -  Yee Lai Fong, Melissa Khoo

Through collective learning-by-doing and investment in strong relationships, Our Singapore Conversation has pioneered new possibilities for public engagement and governance.

Using Data to Create Better Government

Opinion  -  Diaan-Yi Lin, Vidhya Ganesan

​Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.

Public Managers as Innovators: In Search of Design Attitude

Article  -  Christian Bason

Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?