MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Nudges: Why, How and What Next?
Article - Kok Ping Soon
What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.
Public Managers as Innovators: In Search of Design Attitude
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Successful Governance: A Conversation
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Using Data to Create Better Government
Opinion - Diaan-Yi Lin, Vidhya Ganesan
Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.
Roundtable: How Technology is Transforming the Public Sector
Roundtable - Mr Declan Hughes, Ms Anna Roy, Dato Paduka Ahmaddin Haji Abdul Rahman
In this edition of the Ethos Roundtable, participants of the 10th Leaders in Governance Programme discuss the challenges and opportunities of technology and the value of engagement in the digital age.