Interview - Lim Boon Chye, Stephanie Ng
Two senior managers from the Central Provident Fund Board discuss the strategic benefits of the agency’s iCARE customer information system.
Article - Peter Shergold
Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.
Article - Kok Ping Soon
What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Article - Yee Lai Fong, Melissa Khoo
Through collective learning-by-doing and investment in strong relationships, Our Singapore Conversation has pioneered new possibilities for public engagement and governance.
Opinion - Diaan-Yi Lin, Vidhya Ganesan
Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.
Interview - Laurence Lien
The community sector can become more confident in working with others to solve collective problems — but it will take practice, patience and leadership.
Article - Peter Ho
The former Head of Civil Service makes a case for policy gaming as a means to anchor learning, reduce surprise and surface diverse perspectives.
Article - Cindy Tan
As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.