CPFB's iCare Advantage
Interview - Lim Boon Chye, Stephanie Ng
Two senior managers from the Central Provident Fund Board discuss the strategic benefits of the agency’s iCARE customer information system.
MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Nudges: Why, How and What Next?
Article - Kok Ping Soon
What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.
Rethinking Public Service Delivery for the 21st Century
Opinion - Janine O'Flynn
It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?
Commissioning Public Value: The Role of Civil Servants
Article - Peter Shergold
Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.
Using Data to Create Better Government
Opinion - Diaan-Yi Lin, Vidhya Ganesan
Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.
Intentional Public Engagement: The Next Phase of Government-Citizen Relations
Article - Yeoh Chee Yan
Public engagement in Singapore should become more purposeful, meaningful and integrated across traditional institutional and sectoral boundaries.
Public Managers as Innovators: In Search of Design Attitude
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Successful Governance: A Conversation
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Redefining Engagement: Lessons for the Public Service from Our Singapore Conversation
Article - Yee Lai Fong, Melissa Khoo
Through collective learning-by-doing and investment in strong relationships, Our Singapore Conversation has pioneered new possibilities for public engagement and governance.
