Nudges: Why, How and What Next?
Article - Kok Ping Soon
What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.
MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Public Managers as Innovators: In Search of Design Attitude
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Redefining Engagement: Lessons for the Public Service from Our Singapore Conversation
Article - Yee Lai Fong, Melissa Khoo
Through collective learning-by-doing and investment in strong relationships, Our Singapore Conversation has pioneered new possibilities for public engagement and governance.
Simulations, Exercises and Games in the Civil Service
Article - Peter Ho
The former Head of Civil Service makes a case for policy gaming as a means to anchor learning, reduce surprise and surface diverse perspectives.
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Gearing the Public Service for SG100
Article - Peter Ong
Singapore’s Head of Civil Service charts new directions for the public sector as the nation looks forward to its next decades of growth.
Engaging Citizens in the Digital Age
Article - Cindy Tan
As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.
