Evolution of the CSC Case Study
Article - June Gwee
The Civil Service College has been using case studies as a pedagogical tool as early as 1993. At the College, the development of case studies started for two reasons: to develop content for training, and second, to capture institutional knowledge on the practice of public governance, policymaking and public administration.
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Features past issues of Ethos, event materials and CSC-authored case studies and toolkits
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Inviting Possibilities
Review - Eddie Choo
Two recent books explore hopeful, hands-on approaches to grappling with an uncertain future.
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Service Beyond Excellence
Interview - Ng Hock Keong
Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.
Public Managers as Innovators: In Search of Design Attitude
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Mindful Choice-Making: Interview with Eric Johnson
Interview - Eric Johnson
A behavioural insights veteran wants to make it easier for people to make the right informed choices for themselves.
Developing a Liveable and Sustainable Singapore
Article - Toh Boon Kwan
Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.
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COVID-19 Crisis Management: An Early Look
Article - James Low
CSC Researcher James Low traces Singapore’s response to the pandemic to date, highlighting the coordinated response and whole-of-Singapore efforts to help those most affected by the crisis.
Accelerating the Growth of the Asian Leader
Article - Peter Ong, Bruce J. Avolio
Research from Gallup suggests that the emerging Asian workforce may benefit from a different model of leadership development.
