Engaging Citizens in the Digital Age

Article  -  Cindy Tan

As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.

• Governance
• Effective Communications
• Leadership and Management
• Public Communications and Engagement
• Service Excellence

Knowledge Hub

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Features past issues of Ethos, event materials and CSC-authored case studies and toolkits

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.

• Enforcement
• Economics
• Leadership and Management
• Public Administration
• Human Resource
• Innovation
• Governance