The Challenge of Public Communications
Review - Vernie Oliveiro
In an episode of the BBC television series The Thick of It, a Minister is tasked with announcing to a classroom of teenagers a new policy encouraging young people to develop mobile phone apps. The problem is twofold: first, the Minister does not know the policy, and second, the Minister is something of a Luddite who cannot tell the difference between “downloading” and “uploading”.
The Role of Public Communications and Engagement in a Pandemic
Article - Heather Humphries
Clear messaging, credible information, timely updates and meaningful collaboration can increase public trust in a government’s ability to manage a crisis, and promote social responsibility and resilience.
Partnering with the Public in the War on Diabetes
Opinion - Communications and Engagement Group (Ministry of Health)
A Citizens’ Jury was convened for the first time to help Singapore address a complex health issue, with promising outcomes for more active public involvement in future.
SG50: What The Public Service Learnt
Article - Yee Lai Fong
The successful year-long celebrations strengthened the Public Service’s capacity to engage with its partners in new, collaborative ways that bode well for the future.
Communicating to Our Pioneer Generation
Article - Lai Szu Hao
The launch of the Pioneer Generation Package demonstrated new ways to understand, inform, engage and serve Singaporeans on the ground.
When the Government Goes Online
Opinion - Bertha Henson
A veteran journalist and editor believes the government should rethink its strategy for communication and engaging online.
Public Communication and Engagement in China: Lessons for Singapore
Opinion - Lim Chee Kia, Tan Li San
The Chinese government is exploring new media strategies to engage a public more willing and able to express themselves online.
Pro Tip: How to Manage a Team for the First Time
Pro Tip - Jason Bay
Jason Bay suggests ways to approach the daunting task of becoming a team leader or manager for the first time.
Public Engagement That Works
Interview - Geoff Wilson
A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.
Engaging Citizens in the Digital Age
Article - Cindy Tan
As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.