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The Challenge of Public Communications

Review  -  Vernie Oliveiro

In an episode of the BBC television series The Thick of It, a Minister is tasked with announcing to a classroom of teenagers a new policy encouraging young people to develop mobile phone apps. The problem is twofold: first, the Minister does not know the policy, and second, the Minister is something of a Luddite who cannot tell the difference between “downloading” and “uploading”.

The Role of Public Communications and Engagement in a Pandemic

Article  -  Heather Humphries

Clear messaging, credible information, timely updates and meaningful collaboration can increase public trust in a government’s ability to manage a crisis, and promote social responsibility and resilience.

Partnering with the Public in the War on Diabetes

Opinion  -  Communications and Engagement Group (Ministry of Health)

A Citizens’ Jury was convened for the first time to help Singapore address a complex health issue, with promising outcomes for more active public involvement in future.

SG50: What The Public Service Learnt

Article  -  Yee Lai Fong

​The successful year-long celebrations strengthened the Public Service’s capacity to engage with its partners in new, collaborative ways that bode well for the future.

Communicating to Our Pioneer Generation

Article  -  Lai Szu Hao

The launch of the Pioneer Generation Package demonstrated new ways to understand, inform, engage and serve Singaporeans on the ground.

When the Government Goes Online

Opinion  -  Bertha Henson

A veteran journalist and editor believes the government should rethink its strategy for communication and engaging online.

Public Communication and Engagement in China: Lessons for Singapore

Opinion  -  Lim Chee Kia, Tan Li San

The Chinese government is exploring new media strategies to engage a public more willing and able to express themselves online.

Pro Tip: How to Manage a Team for the First Time

Pro Tip  -  Jason Bay

Jason Bay suggests ways to approach the daunting task of becoming a team leader or manager for the first time.

Public Engagement That Works

Interview  -  Geoff Wilson

A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.

Engaging Citizens in the Digital Age

Article  -  Cindy Tan

As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.