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Pro Tip: How to Manage a Team for the First Time

Pro Tip  -  Jason Bay

Jason Bay suggests ways to approach the daunting task of becoming a team leader or manager for the first time.

SG50: What The Public Service Learnt

Article  -  Yee Lai Fong

​The successful year-long celebrations strengthened the Public Service’s capacity to engage with its partners in new, collaborative ways that bode well for the future.

Communicating to Our Pioneer Generation

Article  -  Lai Szu Hao

The launch of the Pioneer Generation Package demonstrated new ways to understand, inform, engage and serve Singaporeans on the ground.

When the Government Goes Online

Opinion  -  Bertha Henson

A veteran journalist and editor believes the government should rethink its strategy for communication and engaging online.

Public Engagement That Works

Interview  -  Geoff Wilson

A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.

Engaging Citizens in the Digital Age

Article  -  Cindy Tan

As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.

Engaging with Stakeholders for Better Public Transport Outcomes

Article  -  Heng Ju-Li

Taking on a new advisory role, the Public Transport Council finds keeping an open mind and engaging diverse views makes for more balanced and useful recommendations.

Narratives and the Institutional Imagination

Opinion  -  Catherine Fieschi

Political scientist Catherine Fieschi argues that every country needs a good tale to help it adapt to change while maintaining a sense of collective identity.

The Challenge of Public Communications

Review  -  Vernie Oliveiro

In an episode of the BBC television series The Thick of It, a Minister is tasked with announcing to a classroom of teenagers a new policy encouraging young people to develop mobile phone apps. The problem is twofold: first, the Minister does not know the policy, and second, the Minister is something of a Luddite who cannot tell the difference between “downloading” and “uploading”.

Editorial Issue 15

Editorial  -  Alvin Pang

Of the key constituents of society, the public sector is the most directly accountable, through the various institutions of state and the political process, to the people and the national good.