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Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

library@chinatown - A Library with the People, for the People

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How NLB engaged its key stakeholders and the community at large to co-create and jointly deliver this library.

Knowledge Hub

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Features past issues of Ethos, event materials and CSC-authored case studies and toolkits

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.

Public Sector Transformation — Six Small Ways to Make a Big Impact

Opinion  -  Andrew Tan

The Singapore Public Service can ready itself for a more challenging environment with more thoughtful communication, collaboration and creative use of resources.

Planning and Innovation for City Success

Interview  -  Alan Altshuler

In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.