Using Behavioural Insights to Improve Service Delivery
Article - Leonard Chen
More targeted approaches could address rising public expectations of service, and enhance policy outcomes.
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Features past issues of Ethos, event materials and CSC-authored case studies and toolkits
Editorial Issue 21
Editorial - Vernie Oliveiro, Aaron Maniam
With Singapore’s ambition to be a Smart Nation, what does it really mean to be “smart” these days? This issue explores the apparent tensions and trade-offs that both underpin and animate Singapore’s Smart Nation efforts.
FormSG: From Idea to Hit Platform in a Year
Opinion - Leonard Loo
A leading member of the team that created FormSG shares his seven steps to building a breakthrough software application, fast.
