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Using Behavioural Insights to Improve Service Delivery

Article  -  Leonard Chen

More targeted approaches could address rising public expectations of service, and enhance policy outcomes.

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Features past issues of Ethos, event materials and CSC-authored case studies and toolkits

Editorial Issue 21

Editorial  -  Vernie Oliveiro, Aaron Maniam

With Singapore’s ambition to be a Smart Nation, what does it really mean to be “smart” these days? This issue explores the apparent tensions and trade-offs that both underpin and animate Singapore’s Smart Nation efforts.

FormSG: From Idea to Hit Platform in a Year

Opinion  -  Leonard Loo

A leading member of the team that created FormSG shares his seven steps to building a breakthrough software application, fast.