Developing Human Capital: Insights from the Summit
Article - Geoff Armstrong
The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.
Redesigning the Service Experience
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Rethinking Incentives for the Downturn
Article - Stephen Choo
Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.
Perceptions of Fairness
Article - David Chan
The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.
Ten Tips: How to Create a Next Generation Public Service Super-Portal
Article - Rosina Howe-Teo
Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.
The Changing Face of Government
Roundtable - Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab
The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.
Service Beyond Excellence
Interview - Ng Hock Keong
Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.
Talent Management in Asia: Four Perspectives — A Singapore Human Capital Summit Plenary
Conversation - Israel Berman, Peter Cappelli, Ho Kwon Ping, Kan Trakulhoon
Experts and business leaders share insights on the challenges of managing talent in Asia today.
Sharpening Singapore's Edge: Insights from the IBM Experience
Article - Teresa Lim
Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.
Accelerating the Growth of the Asian Leader
Article - Peter Ong, Bruce J. Avolio
Research from Gallup suggests that the emerging Asian workforce may benefit from a different model of leadership development.