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Creating Hot Spots of Innovation & Energy in Your Organisation

Article  -  Lynda Gratton

Leaders can ignite creative energy by asking incisive questions and nurturing cross-boundary collaboration, writes Lynda Gratton from the London Business School.

Making the Most of Diversity through Inclusive Workplace Practices

Article  -  Khoo Ee Wan, Zoey Lew

For diversity to yield benefits, inclusive practices need to be intentionally established at every level of an organisation.

Five Tips for Leadership Transitions

Pro Tip  -  Aaron Maniam

A smooth transition is vital to a leader’s personal effectiveness and an organisation’s performance. Here’s how to make them work.

Wanted — An Ambitious Vision for Singapore’s Public Transport

Article  -  Paul Barter

In order for public transport in Singapore to compete with the lure of private cars, a radical overhaul in regulation and organisation may be necessary.

Thinking Differently about Workplace Learning

Article  -  Helen Bound

Instead of topping up on-job skills with training, the focus should be on understanding, framing and improving the relations between people, assets and structures in an organisation.

Developing Human Capital: Insights from the Summit

Article  -  Geoff Armstrong

The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Rethinking Incentives for the Downturn

Article  -  Stephen Choo

Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.

Perceptions of Fairness

Article  -  David Chan

The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.