Article - Lynda Gratton
Leaders can ignite creative energy by asking incisive questions and nurturing cross-boundary collaboration, writes Lynda Gratton from the London Business School.
Article - Khoo Ee Wan, Zoey Lew
For diversity to yield benefits, inclusive practices need to be intentionally established at every level of an organisation.
Pro Tip - Aaron Maniam
A smooth transition is vital to a leader’s personal effectiveness and an organisation’s performance. Here’s how to make them work.
Article - Paul Barter
In order for public transport in Singapore to compete with the lure of private cars, a radical overhaul in regulation and organisation may be necessary.
Article - Helen Bound
Instead of topping up on-job skills with training, the focus should be on understanding, framing and improving the relations between people, assets and structures in an organisation.
Article - Geoff Armstrong
The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Article - Stephen Choo
Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.
Article - David Chan
The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.
Interview - Ng Hock Keong
Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.