Filter By

Filter

Showing page 1 of 88 results

Leveraging Networks for Public Service Delivery

Article  -  Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai

Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?

Rethinking Public Service Delivery for the 21st Century

Opinion  -  Janine O'Flynn

It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?

Not Just Service Delivery

Opinion  -  B. Guy Peters

What does it really mean for public servants to improve their interactions with citizens and customers?

Using Behavioural Insights to Improve Service Delivery

Article  -  Leonard Chen

More targeted approaches could address rising public expectations of service, and enhance policy outcomes.

What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

Community Care Through Collaborative Leadership

Roundtable  -  Tan-Wu Mei Ling, Gary Lim, Lim Kar Yee

Partners in the NEICP reflect on how they have come together to help vulnerable children in their community in an integrated and holistic manner.

A New Paradigm for the Delivery of Public Services

Article  -  Pang Kin Keong

Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.